Temporary Call Center Specialist

We’re Hiring! Temporary Call Center Specialist Needed

Ready to be the voice that shapes exceptional customer experiences? Arrow Financial Corporation is looking for an enthusiastic and customer-driven Temporary Call Center Specialist to join our dynamic Customer Care team in Glens Falls NY. This is an exciting opportunity to be part of a customer centric financial institution, where you’ll engage with customers, provide top-notch service, and solve problems with a smile – all while making a real impact on their banking experience.

This Temporary Call Center Specialist opportunity may be perfect for you if you're someone who:

? Enjoys helping people and providing excellent customer service

? Thrives in a fast-paced environment

? Is looking for a great opportunity to gain experience and make an impact

Then we want to hear from you! 

ABOUT THE POSITION 

This role is temporary, but offers valuable experience, competitive pay, and the chance to be part of an exciting transition in our Company. Serves as primary point of contact to handle incoming customer calls during a special project. Responsible for providing superior customer service through every interaction. Will ensure a positive customer experience by effectively addressing their needs through phone interactions, often following established communication guidelines. Collaborates with other departments as needed to serve customers. This Position could be 19, 25 or 40 hours a week from June 23,2025 until the end of August 2025. With some flexibility on the end date. 

Essential Job Functions

>? Field incoming customer service calls and electronic communications referencing knowledge of Company operations, products, services, unification, and programs.  

> ?Ensure compliance with regulatory requirements and Company policies by adhering to procedures.

> ?Research and resolve customer inquiries at first point of contact; collaborate with departments as needed and follow-up to ensure satisfactory resolution for customer.

> ?File documents manually and electronically based on established criteria; complete projects or other tasks as assigned.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> High School Diploma or equivalent required

> 1 year of experience in financial institution or call center environment preferred

Skills/Knowledge:

> Excellent communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management

> Exceptional customer service skills over the phone, and ability to utilize active listening techniques to identify customer needs while on the telephone and using other technology simultaneously 

> Ability to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines

> Proficient with Microsoft Office Suite including:  Word, Excel, and Outlook; strong computer skills with ability to learn new programs as initiated 

Other:

> Ability to work rotating shifts Monday through Sunday

What we bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environments, and competitive compensation. 

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary for this position is  $18.00 per hour.